There is a NZD $5 fee for topping up your balance. To start, please enter your username. You can earn AirpointsDollars in the air and on the ground. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Anyone can join and membership is free. Over 2,700 flights are booked daily with the help of Airpoints. } Airpoints Terms & Conditions. Image courtesy of airnewzealand.com. Can I earn AirpointsDollars for a ticket that I have purchased for another person? If you have forgotten your, , enter your first name, last name and email address and click Send reminder. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. Every tier Silver, Gold and Elite offers a specific set of benefits. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. Airpoints help. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. More about spending. I'm already an Airpoints member - do I need to register again? How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: Additional phone numbers. Find out more at OneSmart. How do I know how many Airpoints I'm earning? Terms and Conditions Rewards programme points will be awarded on eligible rentals. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. You will need your booking reference and the last name on the booking. Log in and start again by selecting your email preferences and re-saving. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. It's possible your missing AirpointsDollars and Status Points are still being processed. Flight restrictions and routing restrictions apply. New deals go on sale every day and they are available any time from midnight. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. You can also complete a MEDA form, or find out more about flying with a medical condition. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. The Airpoints credit cards are issued by Kiwibank Limited . Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. .content.header-bottom .usp-content > div { You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. Check your credit balance and find out how you can use your credit. I forgot my grabaseat password or user nameYou can reset these at any time. Download the Grabaseat mobile app through. I can't find the low greenlight deals but the counter says they're still available. To reset your password, submit your username or your email address below. You can also sign in to the Air NZ app, which will . display: -moz-box; Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. It's easy to change your personal information. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. 5. 0800 352 266. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Thank you for your patience. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). and he will do his best to retrieve it for you. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. See information on how you can use your credit. And there's plenty of more ways he can help. I have recently changed my name, how does this affect my Airpoints or Koru membership? Visit airnewzealand.co.nz/koru for details. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. Auckland, New Zealand. See the list of FFPs of participating Star Alliance member airlines. .content.header-bottom { Watching your AirpointsDollars and Status Points add up is easy with your online account. Digital Airpoints cards. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. You will then be able to enter a new password. Find out more about claiming missing points. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Supplementary cardholder also means joint or additional cardholder. You can then set up your email preferences so you can start receiving grabaseat emails. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. Can I purchase additional AirNewZealand lounge Guest Passes? Air New Zealand Internet Banking. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. Does this mean I will automatically get all other AirNewZealand email notifications? Find out what you canspend your AirpointsDollars on. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. If you have your Airpoints number and password. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. I'm registered for grabaseat alerts but I'm not receiving them. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. Offer is limited to new applicants only. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. For further information, or to apply now, visit Westpac or call 0800 888 111. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. } If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Learn more about multi-factor authentication. With so many ways to earn you'll be able to get your first reward in no time. The family name used for the original booking. These points can later be redeemed on your flights, rental cars, hotels and more. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. If you've not registered yet, you can register for Airpoints online. This is a security feature to protect your account. Update your contact information.